Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please read our Return & Refund Policy carefully to understand your options regarding returns, refunds, and exchanges.

1. Returns Eligibility

1.1. You may return a product within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.

1.2. Some items are not eligible for return or may have specific conditions. These include but are not limited to:

  • Personalized or customized items.
  • Perishable goods.
  • Gift cards.
  • Downloadable software or digital products.
  • Health and personal care items (for hygiene reasons).

2. Return Process

2.1. To initiate a return, please follow these steps:

  • Contact our customer support team at contact@eykart.com to request a return authorization (RA) number.
  • Package the item securely, including all original packaging and accessories.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item to the address provided with the RA number.

2.2. You are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds

3.1. Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

3.2. Please allow 15 business days for the refund to appear in your account. The exact processing time may vary depending on your payment provider.

4. Exchanges

4.1. If you wish to exchange an item, please follow the return process mentioned above and indicate that you would like an exchange. You can then place a new order for the desired item separately.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and we may offer a replacement or a refund, depending on the circumstances.

6. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team at [contact@eykart.com.

7. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

Thank you for choosing EYKart. We appreciate your business and are committed to ensuring your satisfaction with our products and services.


Ensure that your Return & Refund Policy is readily accessible on your website, typically in the footer or checkout page, to provide transparency and clarity to your customers regarding their rights and options when making a return or requesting a refund.